RingCentral AI CX Maturity Quiz – Questionnaire

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Sales: (800) 574 5290

Customer interaction and experience

Instructions

Answer each question based on your organization’s current state

For multiple-choice questions, select the option that best describes your situation

For rating scales, 1 represents the lowest level of implementation or capability and 5 represents the highest

This assessment covers key dimensions of AI CX maturity:

Technology infrastructure and capabilities; customer interaction and experience; intelligence and insights; performance, productivity, and outcomes; and AI readiness and strategy

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Full name*

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Work email*

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Business phone number*

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Company name*

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Number of employees*

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