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The world’s most reliable cloud phone system with built-in team messaging – all reimagined with AI at every step.
RingCentral for Microsoft Teams
Enable Microsoft Teams calling instantly, no license required
Bring reliable, advanced calling, SMS, fax, AI conversation intelligence, and more into your Microsoft Teams mobile and desktop apps — no Teams Phone license required and no dependability on Microsoft Teams uptime.
Cost-effective, robust cloud calling
Embed RingCentral’s telephony, SMS, and fax into Teams — no Teams Phone license needed.
Business continuity for communications
Access RingCentral's 99.999% reliable service from anywhere during unexpected service interruptions, with no dependency on Microsoft Teams uptime.
AI-powered communications
Unlock conversation insights to transform workflows
in Microsoft Teams.
Advanced analytics and insights
Gain comprehensive visibility into communication patterns and performance metrics — powerful reporting tools without requiring expensive PowerBI licenses.
Enterprise-grade security
Protect sensitive business communications with end-to-end encryption, role-based access controls, and compliance certifications — ensuring data security across all communication channels.
Seamless multi-device experience
Switch effortlessly between desktop, mobile, and desk phones while maintaining context and call quality — keep conversations flowing regardless of location or device preference.
Bring AI-powered communications to Microsoft Teams
RingCentral is trusted by over 400,000 businesses of all sizes
Our new phone system had to be easy to use, mobile, known for reliability, and it had to integrate seamlessly with Microsoft Teams. We investigated a lot of companies, and only RingCentral checked all the boxes.
Anca Preda, Vice President of IT, The Minto Group
300
Employees migrated to RingCentral in a single day
Costs
↓
after removing old hardware and canceling phone maintenance contracts
Products used:
Business Phone System
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Integrations
Connect all your essential apps
Get the flexibility to embed RingCentral where you work or to make your Microsoft 365 apps even more powerful.
Stay productive without app switching
Highly reliable telephony
Integrate a 99.999% reliable cloud phone system into Microsoft Teams
Business SMS and eFax
Send text messages and faxes without leaving Teams
Business continuity and redundancy
Make calls in RingCentral even when MS Teams is unavailable
Market-leading analytics
Advanced call analytics without a pricey PowerBI license
Compatible with all Teams apps
Connects with Classic, New, desktop, mobile, and web apps
Integrated beyond Teams
300+ pre-built integrations & APIs for custom integrations
Microsoft-certified Contact Center
Maximize agent productivity
Expand your global reach
Local telephony for 46 countries in Teams from a single provider
Advanced call capabilities for Teams
Heads-up display, call queue management, and more
Explore all our AI-powered products
Contact Center
Create effortless customer experiences across every channel with our AI-first contact center solutions.
Events
Curate virtual, onsite, or hybrid events where AI enhances every milestone – from planning to execution.
Conversation intelligence
Empower sellers at every stage with at-a-glance sales views, AI-powered scoring, and instant call summaries.
Frequently asked questions about RingCentral for Microsoft Teams
Microsoft requires users to have a Teams Phone license to make an external call using the native dialpad. A Teams Phone license may be purchased as an add-on to your Microsoft 365 license. Users can also upgrade to an E5 license, which includes a Teams Phone license.
RingCentral provides the ideal Microsoft Teams PBX replacement. Alternatively, organizations can leverage a solution like the RingCentral embedded app, which enables external calling in Teams without the added cost of a Teams Phone license.
RingCentral provides the ideal Microsoft Teams PBX replacement. Alternatively, organizations can leverage a solution like the RingCentral embedded app, which enables external calling in Teams without the added cost of a Teams Phone license.
Simply access the RingCentral embedded app within Teams to make and receive calls using RingCentral's reliable cloud telephony system. This integration provides features like call recording, advanced routing, and business SMS—all accessible directly from your Microsoft Teams interface.
RingCentral's Microsoft Teams integration enables external calling directly from Teams without requiring a Microsoft Teams Phone license. By embedding RingCentral's telephony into Teams, you can make and receive calls to any number worldwide, send SMS, and manage voicemails—all without the added expense of Microsoft's calling plans or licenses. This cost-effective solution provides enterprise-grade calling features while leveraging your existing Microsoft Teams environment.
Microsoft does not offer SMS as a service through Microsoft Teams. However, you can choose a third-party provider like RingCentral to integrate SMS into Teams. Factors to consider when choosing the right third-party SMS provider for Teams include the reliability of the provider, if they offer a single number for phone, SMS, and fax, MMS capabilities, and the ability to send group text messages in Microsoft Teams.
Microsoft Teams doesn't include native eFax functionality, but RingCentral's integration solves this gap. With RingCentral for Microsoft Teams, you can send and receive faxes directly through your Teams interface without switching applications. The seamless integration allows document sharing via fax while maintaining your workflow within Teams. Plus, RingCentral provides a single business number for all your communication needs—calls, SMS, and fax—simplifying contact management and maintaining professional communications standards when document faxing is necessary.
Many users have switched to using Microsoft Teams as their primary business phone platform. However, many still prefer using desk phones for calls. Solutions like RingCentral for Microsoft Teams offer flexibility to satisfy both preferences. With the RingCentral for Microsoft Teams integration, organizations can embed RingCentral’s telephony into the Teams app for seamless calling. Additionally, RingCentral is compatible with hundreds of desk phones, meeting the needs of users who prefer traditional desk phones.
RingCentral's AI capabilities within Microsoft Teams include powerful conversation intelligence that transforms how teams collaborate and serve customers. Features include real-time transcription for instant meeting notes, AI-powered summaries that capture key discussion points and action items, sentiment analysis to gauge customer satisfaction, and actionable insights that identify coaching opportunities and best practices. RingCentral's RingSense technology delivers these capabilities directly within your Teams environment, helping improve customer interactions, accelerate deal closures, and enhance overall team performance through data-driven insights and automation.
For more details, visit our RingCentral for Microsoft Teams integration page.
No, RingCentral VoIP phone system seamlessly integrates with Microsoft Teams without requiring a Teams Phone license. This provides significant cost savings while delivering enterprise-grade calling capabilities. The integration works through either our embedded app approach or Direct Routing alternative, giving you flexibility in deployment. Users can make and receive calls, send SMS messages, and access advanced calling features directly within the Microsoft Teams interface, all while using RingCentral's robust cloud phone system infrastructure rather than Microsoft's telephony services.
RingCentral operates independently of Microsoft Teams uptime, providing a 99.999% reliable cloud-calling solution. This means less than six minutes of downtime annually, regardless of Microsoft Teams availability. If Teams experiences service interruptions, users can seamlessly transition to the RingCentral app on mobile or desktop to continue communications without disruption. This business continuity feature ensures your organization maintains critical communication capabilities during any Microsoft service outages, protecting productivity and customer connections. RingCentral's redundant infrastructure and geographical distribution of data centers further enhance this reliability advantage.
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