The
Communications
Hub
Access cutting-edge insights and explore real-world AI applications in business communications.
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The future of customer engagement: how AI is reshaping contact centers
Research reports
Insights to inform your strategy
The state of AI in business communications
Our bi-annual report provides a comprehensive overview of AI's current role in business communications, with forward-looking predictions from industry leaders. Explore valuable insights designed for companies looking to deploy or expand their AI capabilities.
Key highlights:
Trends in AI adoption for customer interactions, sales, and internal processes
Benefits and challenges of integrating AI into business communications
Future outlook on AI's impact on productivity, customer satisfaction, and revenue growth
How AI is changing employee & customer experiences
Learn how businesses leverage AI for customer and employee experiences with the latest stats on collaboration, productivity, and ROI.
Wait times and customer service
Explore how to reduce hold times and improve customer satisfaction with our research-backed insights.
2024 Gartner® Magic Quadrant™ for Unified Communications as a Service, Worldwide Report
Review the 2024 Gartner research for an analysis of today’s top UCaaS providers, including critical considerations, strategic planning recommendations from Gartner, and more.
Industry reports
AI in action: key stats driving industry insights
REPORT
The state of AI in healthcare communications
High AI adoption across healthcare organizations
AI spending expected to increase significantly
Growing concerns about AI-driven fraud
of healthcare respondents reported faster resolution times for patient issues.
REPORT
The state of AI in legal communications
Law firms lag behind in AI adoption
Fraud prevention remains a significant challenge
Practical AI solutions key for client success
of legal respondents believe their company’s investment in AI will grow in the next 3-5 years.
REPORT
The state of AI in financial services communications
Financial services lead in AI adoption across industries
Increased confidence in managing AI challenges
AI transforming customer and internal communications
of financial services respondents have adopted or are experimenting with AI.
REPORT
The state of AI in retail communications
Retail leads in AI customer integration
Many businesses unprepared for AI fraud
AI driving innovation across retail operations
of retail respondents reported improvements in customer satisfaction due to AI usage.
Thought leadership reports
Spotlighting AI changemakers
The Innovators Report
Learn how some of the most forward-thinking leaders are using AI communication solutions to improve customer experiences, increase collaboration, and drive measurable growth across their businesses.
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