From Conversations to Outcomes: How AI is Transforming Customer Engagement

Transform customer interactions into meaningful results with RingCentral’s AI innovation

On-demand webinar: Powering Proactive Customer Service with AI: Discover What’s New from RingCentral

Overview

About this webinar

Ready to turn customer conversations into measurable business outcomes? Join us on November 12th at 10 am PT/1 pm ET for the latest episode of AI Real Talk, where we'll reveal how RingCentral's newest AI innovations help you build stronger customer relationships that fuel business growth.

Discover our latest breakthroughs in AI Receptionist and customer engagement solutions—designed not just to handle interactions, but to elevate every touchpoint into a competitive advantage. From intelligent call routing that connects customers with the right expertise faster, to conversation intelligence that helps your team close more deals, these aren't just efficiency upgrades—they're growth accelerators.

See how the most successful organizations are moving beyond automation to create AI-powered engagement strategies that drive real business outcomes. Because when human expertise meets intelligent technology, customer conversations become your strongest revenue engine.

KEY TAKEAWAYS

01 Turn Every Conversation into Business Growth: With RingCentral’s AI innovations like AI Receptionist and conversation intelligence, businesses of all sizes can elevate every customer interaction. Effortlessly transform routine calls and chats into opportunities to build stronger relationships, drive loyalty, and scale operations like never before.

02 Deliver Instant Solutions with Intelligent Call Routing: Say goodbye to frustrated customers and long wait times. RingCentral’s intelligent call routing ensures your customers get connected to exactly the right expert—fast. Improve satisfaction, loyalty, and resolution speed while streamlining support for any size organization.

03 Supercharge Revenues with AI-Driven Engagement: Go beyond simple automation and embrace cutting-edge, AI-powered strategies that boost success for every business—from startups to enterprises. Use RingCentral’s tools to uncover actionable insights, close more deals, and turn customer interactions into measurable revenue-driving outcomes.

Speakers

Brand and AI Strategist

Phil Pallen

Phil Pallen is a leading brand and AI strategist who has helped hundreds of small businesses around the world achieve meaningful growth. He is a trusted collaborator of Adobe, a member of the Content Authenticity Initiative, and has delivered keynote speeches on five different continents. Phil is the author of AI for Small Business (Adams Media, Simon & Schuster) and the creator of Brandmasters, a private membership community launching soon. Visit him online at philpallen.co and @philpallen on social media.

Vice President of Client Solutions at The Office Gurus

Jaimie Bell

With over 20 years in the contact center industry, Jaimie Bell has spent the first half of her professional career directly managing Contact Center Operations which led to her current role in managing Client Solutions for The Office Gurus. Her background allows her to understand client needs and implement effective strategies to achieve the desired results in the most effective and efficient manner for both Client and Contact Center. She has been with The Office Gurus for 12 years and oversees the Partner Success Management, Quality Assurance, Training & Continuous Development, Systems & Solutions and Implementations teams.

VP of Customer and Alliances

Sangeeta Walsh

Sangeeta Walsh is VP of Customer and Alliances Marketing at RingCentral. In her role, Sangeeta leads strategy for customer references, referrals, and advocates alongside partner marketing GTM activities with strategic ISV's such as AWS and Google.

In 2023, Sangeeta was the recipient of the Aragon Research Women in Tech for partnerships award. Previous to her role at RingCentral, she held product marketing and alliances leadership positions at Dialpad and Motorola.

VP, Product Marketing, Customer Engagement

John Finch

John Finch leads product marketing for the customer engagement portfolio, which includes RingCX and RingSense AI, as RingCentral scales and expands its global customer engagement reach. He has held product marketing leadership roles at RingCentral, Zendesk, Dialpad, Serenova (LiveOps), and Genesys, launching Enterprise SaaS contact center solutions into the market.

VP of Growth SBG

Joe Fahrner

Joe Fahrner's career has been defined by a commitment to empowering small and medium-sized businesses (SMBs). He leads Growth for RingCentral's Small Business Group, focusing on self-serve customer experiences, out-bounding, strategic partnerships, and commercializing RingCentral's AI Receptionist. Previously, he led revenue growth at Electric and ran Twitter's Global SMB advertising business. Earlier in his career, Joe co-founded a venture-funded demand generation startup and held senior leadership roles in early-stage companies, bringing a founder's perspective to driving growth.

The Keynote DJ™️

DJ Graffiti

DJ Graffiti is The Keynote DJ™️ : a specialist at entertaining corporate events. Hundreds of brands, including Google, Nike, and Campbell’s, have invited DJ Graffiti to bring his joyful music experience to parties, conferences, kick-offs and team celebrations. The Detroit, Michigan native blends a genre defying soundtrack with inspirational words and undeniable energy. Interaction is the defining characteristic of The Keynote DJ™️ experience. Graffiti’s appearances uniquely blend public speaking and entertainment, bringing joy to audiences and energizing them for whatever comes next.

Prior to focusing primarily on business events, he travelled the world, sharing stages with artists including Snoop Dogg, Beyoncé, Eminem and Jay-Z. In 2010 he was named Best DJ in Detroit by Real Detroit Weekly. His music industry experience comes alongside a business degree, law degree and 15 years running a digital marketing agency.

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AI Real Talk Webinar - November 12, 2025 · 10am PT | 1pm ET

AI Real Talk Webinar
November 12, 2025 · 10am PT | 1pm ET