RingCX | AI Supervisor Assist
Empower supervisors with AI for effortless management
Get instant AI insights that help supervisors resolve customer issues faster.
Optimize your contact center with AI Supervisor Assist
Eliminate guesswork
AI Supervisor Assist reduces the need for manual checks by automatically identifying when supervisor intervention is needed.
Identify critical calls
Real-time AI alerts surface the most pressing calls, helping contact center supervisors resolve issues faster.
Get up to speed quickly
Real-time summaries and transcripts allow supervisors to coach agents, barge, or take over a call without missing a beat.
Accelerate problem resolution
AI Supervisor Assist provides supervisors with key context to resolve issues efficiently and improve customer satisfaction.
Experience our RingCentral AI Assist features in action
Support supervisors with real-time AI alerts and insights
AI Supervisor Assist streamlines supervisor monitoring with real-time AI guidance.
SMART MONITORING
Coach agents on-the-spot with live AI monitoring
AI Supervisor Assist empowers supervisors to help them identify and assist agents in critical calls.
SMART MONITORING
Coach agents on-the-spot with live AI monitoring
AI Supervisor Assist empowers supervisors to help them identify and assist agents in critical calls.
Easily identify interactions that need support
Quickly detect and flag negative customer interactions with live AI-powered alerts tailored for contact center supervisors.
Get real-time AI insights
Monitor multiple customer conversations simultaneously with real-time AI alerts, instant call summaries, and accurate transcripts for improved supervisor efficiency.
Solve complex issues faster
Provide supervisors with actionable insights and in-depth context before coaching, enabling them to assist agents, resolve customer issues, and improve overall customer experience.
STREAMLINED OVERSIGHT
Replace guesswork with proactive problem solving
Help supervisors coach and manage agents more efficiently with real-time AI.
STREAMLINED OVERSIGHT
Replace guesswork with proactive problem solving
Help supervisors coach and manage agents more efficiently with real-time AI.
Identify issues with data-driven insights
Transform the supervisor dashboard from a basic call log into an advanced, AI-powered tool with real-time alerts and actionable insights to improve decision-making.
Offer faster resolutions
Proactively monitor customer interactions with AI-powered context to quickly identify and resolve issues, ensuring faster problem resolution and a smoother customer experience.
Maximize supervisor effectiveness
Enhance your contact center's productivity with advanced coaching tools that empower supervisors to manage larger teams and support agents more effectively.
Trusted by over 400,000 businesses of all sizes
By cutting call handling times from 10 minutes to just 5, our agents have now doubled their daily call volume. On top of that, we've increased our first contact resolution rates by 35%.
Natalie Bolfeta, Office Operations Manager, ClaimSolution Inc.
50%
Reduction in Average Handle Time
35%
Increase in First Contact Resolution
Resources
PRODUCT INNOVATION
RingCX unveils effortless workflows powered by AI and enhanced analytics
Create effortless customer
experiences with RingCentral
Experience our AI-powered contact center in action.