Destination Pet deployed RingCentral’s AI Receptionist, ACE, and RingCX across 180+ locations to replace inconsistent offshore call centers with 24/7 automated support and integrated patient data.
How Gameday Men’s Health masters efficient patient scheduling
Region
Americas
Company size
1–19
Industry
Healthcare
Products used
KEY METRICS
65%
of calls resolved using RingCentral AI
Receptionist (AIR)
Receptionist (AIR)
14
hours saved each month
Across the staff
Across the staff
4
minutes saved
per call
per call
Overview
Gameday Men’s Health faced a surge in call volume that threatened to overwhelm front-desk operations and disrupt the in-person patient experience. By deploying an AI-driven scheduling solution with RingCentral AI Receptionist (AIR), the clinic successfully automated routine inquiries and appointment bookings. This shift eliminated missed opportunities and allowed the team to prioritize high-value patient care. Moving forward, the clinic plans to scale this automated foundation to support its rapid nationwide expansion.
Our RingCentral AI Receptionist handles hundreds of calls each month, managing everything from appointments to general inquiries, all while our front desk stays focused on the clients right in front of them.
Mike Moyer
,
Owner
About our customer
Gameday Men’s Health, based in Midland, TX, has provided science-based testosterone therapy and wellness treatments since its clinic doors opened to optimize male performance. As part of a nationwide network, this specific location manages intensive scheduling requirements to maintain its commitment to vitalized patient care.
The challenge: Inbound calls competed with in-person care
The clinic’s front-desk team felt constant pressure as the telephone never stopped ringing with basic insurance questions and booking requests. This persistent noise created a digital bottleneck that forced staff to choose between answering the phone and greeting the patients standing in the lobby.
- Revenue Risk: Missing a single inquiry meant a potential patient might look elsewhere for care.
- Operational Friction: Manual scheduling for every testosterone or vitamin treatment consumed the team's entire workday.
- Experience Gaps: High call volumes led to inevitable interruptions and a less attentive atmosphere for in-office visitors.
The solution and ROI: Reclaiming time for the lobby
Unable to deliver outstanding service both to its high volume of callers and the company’s in-person patients, Gameday upgraded to RingCentral AI Receptionist (AIR). By automating the entire caller experience for many of its routine inquiries, the company is experiencing measurable increases in productivity and customer service.
- AIR resolves 65% of all calls, allowing the system to handle 599 interactions in a single month with no human intervention, saving the staff 14 hours per month while capturing after-hours leads that might have otherwise been lost.
- AIR accelerates the booking process by texting self-service scheduling links directly to patients, reducing average call duration by four minutes.
- AIR delivers key business analytics, surface-leveling the top 20 questions asked by customers to help refine marketing and service strategies.
What’s next for Gameday
Gameday’s Midland clinic serves as a blueprint for how automation can support a high-growth, scheduling-intensive practice. Owner Mike Moyer intends to lean further into these data-driven insights to optimize staffing and update the clinic’s knowledge base as they expand their client footprint. By integrating AIR’s intelligent routing and self-service tools, Gameday bridges a legacy of expert-backed medical care with a future defined by frictionless, modern technology.
To learn more about our customer, visit Gameday Men’s Health.
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