A key player in digital transformation relies on RingCentral to manage its service centers, streamline customer interactions, and explore new AI-powered use cases, supporting a reduction in call abandonment to around 5%.
How Integral Recruiting Services accelerates hiring with AI
Region
Americas
Company size
20–99
Industry
Professional Services
Products used
KEY METRICS
93%
of calls answered by AI Receptionist (AIR), saving the team 12 hours monthly
67%
less time to write candidate letters thanks to AI Virtual Assistant (AVA)
50%
quicker transfer times since deploying AIR
Overview
Integral Recruiting Services faced growth hurdles caused by aging hardware and a deluge of spam calls that fractured recruiter focus. By adopting an AI-first communication strategy—anchored by AI Receptionist (AIR) and AI Virtual Assistant (AVA)—, they automated nearly all initial phone interactions and streamlined the creation of candidate "sizzle letters." This shift recovered significant operational hours and improved the client experience through faster, more accurate candidate placements.
RingCentral AI Receptionist now handles 93% of our incoming calls, which saves our team about 12 hours each month—translating to $900 in cost savings.
Gina Van Opens
,
President
About our customer
Integral Recruiting Services, based in the US, has operated as a remote-first innovator in the staffing industry since 2008. The firm manages a national recruiting cooperative that provides full-service marketing and backend support to independent partners.
The challenge: Legacy hardware and constant disruptions
Before modernizing, the team relied on physical desk phones that were old and frequently failing. This aging infrastructure forced leadership to spend valuable time on manual support issues rather than business growth. Furthermore, the team was overwhelmed by hundreds of monthly calls, approximately 90% of which were spam or irrelevant. These constant interruptions broke the recruiters' concentration and forced them to stop their work to answer every ring.
- Outdated Infrastructure: A legacy phone system prevented loan officers from effectively handling customer calls outside of the physical office.
- Manual Bottlenecks: Agents spent hours drafting individual follow-up emails after every prospect interaction, totaling 600 initial calls per month.
- Limited Performance Data: Leadership lacked instant insights into critical metrics like talk-to-listen ratios, interruptions, and agent patience levels.
The solution and ROI: A streamlined AI recruiting engine
The leadership team is currently encouraging all staff members to explore the AI Receptionist (AIR) and AI Virtual Assistant (AVA) solutions for further AI-optimization opportunities. They also plan to dive deeper into RingCentral’s emerging features to find new ways to refine their internal workflows and maintain their competitive edge. This commitment to early adoption ensures that a firm founded on 2008 principles continues to lead the recruiting industry through high-tech ingenuity.
- AIR automates 93% of inbound volume and routes keyword-specific inquiries—like "open jobs"—directly to the right staff, cutting transfer times by 50%.
- AVA captures crucial candidate details during interviews to generate post-call summaries, allowing the team to draft "sizzle letters" 67% faster.
- AVA saves the company president 90 minutes every day by capturing comprehensive meeting notes and action items, allowing leadership to reinvest that time into high-level strategic planning.
What’s next for Integral Recruiting Services
The leadership team intends to deepen their use of the platform by fully implementing keyword tracker capabilities and exploring additional coaching tools within ACE. They are also in the process of rolling out a Microsoft Teams integration to further unify their internal workflows. This ongoing digital evolution ensures that Integral Recruiting’s legacy of award-winning service is supported by the industry's most advanced predictive tools.
To learn more about our customer, visit Integral Recruiting Services.
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