Catholic Education Diocese of Cairns
CEDC deploys RingCentral UCaaS to its central office and 28 schools.
How a private religious university empowers 35,000 users with cloud-first mobility
Region
Americas
Company size
5,500+
Industry
Education
Products used
Key integrations
KEY METRICS
52%
saved per seat, per month since migrating to RingCX
10,000
RingCentral licenses powering telephony needs across the university
3 min
to switch communications to a different environment after an outage
Overview
Faced with a shaky, aging telephony system that hindered efficient operations and growth, this private religious university implemented RingEX and RingCX to unify its global campus footprint for 5,500 staff members and 35,000 students. By leveraging the RingCentral App Gallery’s Microsoft Teams integration, they also enabled a "single pane of glass" workflow. This transition eliminated physical hardware dependencies and cut contact center expenses by 52%.
Deploying RingCentral has benefited us in many ways. From giving our faculty and staff more mobility in how they communicate, to empowering our call center teams to easily monitor call volume and patterns, to making our campus safer, we know we made the right choices with RingEX and RingCX.
Communication Systems Engineer
About our customer
This Private Religious University, with multiple campuses spread across Utah, Idaho, and Hawaii, has focused on developing students of faith and intellect for 150 years. With a population of 35,000 students, the institution integrates rigorous secular learning with a mission-driven curriculum and earned the title 2025’s most highly recommended university.
The challenge: Fragile communication systems limited by physical boundaries
By 2021, the university's legacy digital environment was showing its age, becoming increasingly unstable and "shaky" with each passing year. This aging infrastructure created a rigid environment that tied faculty to physical desks and struggled to support a growing network of global learning centers.
- Lack of mobility: Faculty members were forced to use personal numbers or stay at their desks to remain reachable to students.
- Fragmented management: Managing disparate campuses in Utah, Hawaii, and Jerusalem through old hardware was operationally draining and the infrastructure’s lack of reliability threatened the continuity of campus operations.
The solution and ROI: A unified, mobile-capable environment for campus communications
To address the limitations of their aging hardware and unstable connections, the university deployed a comprehensive cloud strategy utilizing RingEX and RingCX that centralized communications and unified all five campuses on a single platform. The staff now enjoys a flexible communication suite while the university ensures their contact centers remain cost-effective and data-driven.
- RingEX drives operational improvements, enhancing campus security by powering emergency elevator lines, police dispatches, and direct connections to local Provo 911 services, while allowing employees to transmit from university news and sports vans.
- The RingCentral App enables employees to make and receive business calls on any device, reducing hardware and maintenance costs through an 85% softphone adoption rate, while allowing IT to easily assign international numbers to traveling faculty for local connectivity.
- RingCX reduces overhead costs by 52% per seat and improves the caller experience through agent scripting, callback options, and custom reporting for supervisors.
What’s next for this private religious university
The university is currently coordinating an AI Task Force to evaluate the rollout of RingCentral’s advanced AI solutions including AI Quality Management (AI QM) for RingCX, as well as AI Virtual Assistant for RingEX. Following the success of its initial implementation, the team is expanding RingCX to the Hawaii campus to manage both main operator lines and IT support. This evolution ensures the university maintains its 150-year legacy of excellence by embracing a future defined by intelligent, borderless connectivity.
More to explore
Queensland Childcare Services
Learn how this early childhood education institution with 24 centres in southeast Queensland saved 50-60% on telco costs with RingCentral.
Christian Education Ministries
The RingCentral platform is not just delivering significant cost savings; it is also increasing the flexibility and efficiency of both its teaching and administrative staff.
Girls’ Day School Trust
The UK’s leading family of girls’ schools uses RingEX to keep mobile employees connected anywhere and help the schools and office sites more easily manage their own phone systems.
Mosman Prep
Making a like-for-like replacement of its legacy hardware PABX system with RingCentral’s cloud telephony solution, 120-year-old Mosman Prep is now enjoying significant monthly savings, with scope for future enhancements to the platform.
How Texas Christian University used RingCentral to keep its staff productive and its students learning through the lockdowns.